Live Delivery Guarantee & Conditions

By placing an order on our website, you acknowledge, understand, and agree to all terms outlined in this policy. Failure to comply with these terms voids all guarantees, replacements, and claims.

Live worm orders placed through Underhill Worm Farm are fulfilled in partnership with Meme's Worms. Your order may arrive in Meme's Worms-branded packaging. Underhill Worm Farm remains your point of contact for order questions and claims under this policy.

Our responsibility is limited to ensuring live delivery—ongoing care and survival are the customer’s responsibility.


1. Standard Worm Orders


For purposes of this policy, a standard worm order is any live worm order under 5 lbs.

We guarantee live delivery only when all conditions below are strictly followed:

  • You must be present at the time of delivery OR request a “Hold at Post Office” prior to shipment.
  • If a package is left (mailbox, porch, doorstep, or outdoors), the Live Delivery Guarantee is immediately void.
  • We are not responsible for carrier delays, misdeliveries, or handling errors once the package is in transit.
  • Customers are responsible for monitoring tracking information and ensuring timely receipt of the shipment.


Dead on Arrival (DOA) Claims – Standard Orders

To qualify for a replacement:

  • You must notify Underhill Worm Farm within 2 hours of delivery confirmation
  • You must provide clear photo and video evidence, including:
    • The worms
    • Original packaging
    • Shipping label
  • Claims submitted outside this timeframe or without proper proof will be denied

Resolution:

  • We will replace the affected worms one (1) time only
  • No refunds are issued under any circumstances


2. Bulk Worm Orders – Live Arrival Guarantee


For purposes of this policy, a bulk worm order is any live worm order of 5 lbs. or more.

All bulk worm orders are shipped via USPS “Hold for Pickup at Post Office” or UPS Home Delivery, based on our fulfillment partner’s discretion to ensure the best possible live arrival conditions.

By placing a bulk order, you agree to the following:

  • Orders must be picked up within 4 hours of arrival
  • Leaving a bulk order unclaimed or delayed will void the guarantee


DOA Claims – Bulk Orders


To qualify for replacement:

  • You must notify Underhill Worm Farm within 2 hours of pickup
  • You must provide clear photo/video proof in original packaging

Failure to meet any requirement results in voided guarantee and no replacement


3. Shipping & Handling Conditions

  • Delivery timelines, typically 2–3 days, are estimates and are not guaranteed.
  • We are not liable for delays caused by carriers or other external factors.
  • Orders may ship from Georgia, California, or Utah to support supply and delivery efficiency.
  • Worms may arrive slightly dehydrated or smaller after transit and will typically recover after rehydration.
  • Worms are packaged in breathable bags with peat moss or dry wood shavings, depending on the fulfillment location, to help protect their health during transit.


4. Weather & Fulfillment Policy

  • We reserve the right to delay or withhold shipments due to extreme weather conditions
  • We do not ship in temperatures of 90°F (32°C) or above to protect live delivery
  • Tracking details are sent when your order ships. Please monitor your email for shipment updates.


5. Address & Order Responsibility

  • Any address changes after order placement void the Live Delivery Guarantee
  • Customers are responsible for providing accurate shipping information
  • Customers assume full responsibility once:
    • Delivery is marked complete (standard orders), or
    • Package is marked ready for pickup (bulk orders)


6. Sales, Packaging & Miscellaneous

  • No refunds are issued for worm shipments
  • Replacement shipments are limited to one (1) per order only
  • BOGO or promotional orders may be combined for shipping efficiency
  • Separate packaging requests may void promotional pricing
  • Non-worm items may ship separately via different carriers

7. Fulfillment Centers

West Coast Customers: Our fulfillment partner operates a regional worm hub in Utah for smaller orders up to 2 lbs, with bulk orders fulfilled from a farm in California. This helps us serve customers throughout the western United States more efficiently.

Central U.S. Customers: A central U.S. fulfillment hub is currently being established to improve service and delivery times for customers in that region.

East Coast Customers: East Coast orders are fulfilled and overseen through our partner’s East Coast operation.


By completing your purchase, you:

  • Confirm that you have read and agreed to all terms in this policy
  • Accept that failure to follow these conditions voids any guarantees